At Carmotocovers©, we are committed to providing reliable worldwide shipping for all our products. Below is our detailed shipping policy to ensure smooth delivery and transparency throughout the process.
1. Delivery Partners
We use Aramex as our primary shipping partner for all orders. Aramex provides international shipping services that help us deliver covers to customers worldwide in a safe and timely manner.
2. Shipping Coverage
We offer free worldwide shipping on all orders. The cost of shipping is covered by Carmotocovers© and is not passed on to the customer.
3. Shipping Times
- Order Processing: All custom-made covers will be processed within 3-5 business days from the date of order confirmation. During peak periods or sales, processing times may extend slightly, but we will communicate any such delays in advance.
- Estimated Delivery Times:
- Local Shipping (within the country): 3-7 business days after dispatch.
- International Shipping: 7-21 business days after dispatch, depending on the destination country and any customs delays.
- Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs clearance, remote locations, or unforeseen disruptions.
4. Shipping Confirmation & Tracking
Once your order is processed and dispatched, we will send you a confirmation email containing the tracking details. You will be able to monitor the progress of your shipment through the Aramex tracking system.
5. Customs, Duties, and Taxes
- For international shipments, customs duties and taxes may apply depending on your country’s laws and regulations. These charges are not included in the product price or shipping cost covered by Carmotocovers.
- Customers are responsible for paying any duties, taxes, or customs fees applicable in their country. We advise checking with your local customs office for more information on applicable fees before placing an order.
6. Shipping Restrictions
- We ship worldwide, but please note that certain regions or countries may have shipping restrictions due to logistics or government regulations. If we are unable to ship to your location, we will notify you promptly and provide alternative solutions.
7. Shipping Delays
While we strive to deliver your orders within the estimated time frame, delays can occasionally occur due to factors outside our control, such as:
- Customs clearance delays.
- Severe weather conditions.
- Logistical disruptions by the shipping provider.
We will notify you of any significant delays and do our best to resolve them.
8. Lost or Damaged Shipments
- Lost Shipments: If your package is lost in transit, we will work with Aramex to locate the package and resolve the issue. If the package is confirmed as lost, we will offer a replacement or refund, depending on the customer’s preference.
- Damaged Shipments: If your item arrives damaged due to shipping, please contact us within 48 hours of delivery with photographic evidence. We will work with Aramex to investigate the issue and provide a refund or replacement.
9. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, and the package is undeliverable, Carmotocovers is not responsible for the lost shipment. However, if you realize you made an error, please contact us immediately before the order is dispatched, and we will do our best to correct it.
10. Contact Us
If you have any questions or concerns regarding shipping, please reach out to our customer support at contact@carmotocovers.com or call us at: +61 895 582 771 . We will assist you as soon as possible.